On January 18, 2012, I called VCS to inform them that I needed to revoke my authorized automatic payment per their written instructions. I spoke with an employee named Mike who disregarded everything I was explaining to him regarding my current financial situation, insisting that we make a three way call to my elderly (80) mother in order for him to get her to pay this debt.
I said "absolutely not and since I have followed the directive in the letter sent, this conversation is over" and hung up. He immediately called me back and began a diatribe of vulgarity, "F*&^ you, you F&*$%ing B*^ch!!!" He then hung up on me.
I have emailed all superiors listed on their website and unless I get satisfactory and timely resolution I will pursue this with the FTC, FCC and hire a lawyer if need be.
This behavior and language are ILLEGAL under the FDCPA Laws 104 - 208, Section 806-2. I would suggest anyone dealing with collection agencies familiarize themslves with theses laws!!!!